Emergency Contacts


In the case of an emergency, please follow the procedures below:


If you are the victim of a crime, or perhaps involved in a traffic accident, telephone the police at 110. When the operator answers your 110 call, remain calm and tell the operator the following details:


  • What happened
  • When it happened
  • Where it happened

110 calls to the police are free. Coins or telephone cards are not necessary when calling from a public telephone. When calling from a mobile phone, be sure to give the location (address) of where the call is being made from as well as the mobile phone number. If you do not know the address, describe some of the nearby buildings, etc. which can indicate your location – or call from the nearest public telephone.

Call 119

If a fire breaks out, shout out to let the neighbors know, and contact 119 to dispatch the Fire Brigade. When the operator answers your 119 call, remain calm and tell the operator the following details:


  • The location of the fire
  • What is burning, e. the kitchen

119 calls to the fire brigade are free. Coins or telephone cards are not necessary when calling from a public telephone. When calling from a mobile phone, be sure to give the location (address) of where the call is being made from and the mobile phone number.

Call 119

In case of sudden illness or injury, call 119 to dispatch an ambulance. In cases of minor injuries or normal illness, please use a taxi or other vehicle to get to a hospital or clinic. When you call the fire department remain calm and tell the operator the following details:


  • The type of emergency
  • Your location (physical address or some nearby landmarks)
  • Your full name
  • The phone number from which you are calling

 If you need to see a doctor at night or on a national holiday and it is NOT an emergency where you require an ambulance, please contact one of the centers below:

Facility Address Telephone No.
Night Emergency Center Nishi 19, Odori, Chuo-ku, Sapporo 011-641-4316
Emergency Medical Information Center 011-221-8699
Oral Care Center (Dentist) Minami 7, Nishi 10, Chuo-ku, Sapporo 011-511-7774

Updated on   April 20, 2017

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